Refund and Returns

Here at Mr.YouWho our customers are important to us and we want you to be happy with your purchase.
 
It's important that you inspect your goods as soon as possible after they have been delivered.

Money Back Guarantee
 
If you are not happy with an item and the item is not faulty, you must return it to us in its original condition (the condition in which it was sold) and original packaging no later than 14 business days from the day the item was received by you. You will be responsible for the cost of returning the goods to us and we will issue you with a full refund of the purchase price within 7 days of receiving the returned goods. Refunds are issued via the payment method that was used to purchase the goods.
 
Prior to returning the item, please contact us on support@mryouwho.com and we will guide you through our simple returns process.
 
Goods Damaged in Transit:
 
If an item is damaged in transit, you must contact us at support@mryouwho.com within 3 business days of receiving the damaged item. We will make arrangements to have the item returned to us and either send you a replacement or issue a refund.
 
Return of Faulty Goods:
 
If you have received a faulty item, please contact us at support@mryouwho.com so that we can assist you. Time frames for refunds on faulty good will vary from product to product. 
 
Items that Cannot be Returned:
 
In the interests of hygiene, certain items cannot be returned to us once the
packaging has been opened unless the item is faulty. 


Items will need to be returned to our office at: 44 Main Street, Kangaroo Point, QLD, 4169.

Please notify us before returning any items.

Customer Reviews

Let customers speak for us

814 reviews
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Great watch, great price.

This is a quality wrist watch, not a cheap imitation. It looks just as it is advertised, it keeps impeccable time, and the weight of the watch feels like it should, solid and is an asset to my daily dress wardrobe.

Order missing

Its been almost a month and have not received my order, also haven’t received any updates via email about the tracking etc.

R
Lige Watch 9866 Leather Band
Ronald Pennington

Well I haven't recieved it yet, keeping up with the tracking and hope to get it soon, thanks

Still waiting ............

I was emailed a request by the merchant to rate the ring I purchased three weeks ago. However, I have yet to receive. I am still going to rate my purchase Five stars in hopes that I receive my ring and it looks as good in person as it does in pictures. I realize this item is delivered from China and
hope that’s the reason for its delay. Fingers crossed.