FAQs

FAQs
 
How long will my order take to arrive?

To serve you better and get the best prices, your order may be shipped from one of our International suppliers.  Therefore please allow 2-3 weeks business days for your parcel/s to arrive (please see Delivery for estimated times for different countries).

 

Can I track my order?

Yes, if you need to track your order, simply send us a message and we will send you a tracking number.

 

What if I want to return an item?

Please see the Refunds and Returns page - https://www.mryouwho.com/pages/refund-and-returns

 
How can I get in touch if I have a problem with my order?

If you have any problems with your order please contact us on our Get Help page:  

https://www.mryouwho.com/pages/get-help

You can also contact us via our Messenger App

 

How can I pay for my order?

We accept all major credit and debit cards including Mastercard, Visa and American Express. We also accept Paypal, Shopify Pay, Apple Pay and Google Pay

 

I'm afraid to pay online, is this safe?

Yes, It's 100% safe.

We understand that the safety of your personal information is extremely important to you. To protect your personal data and credit card information from unauthorized access www.mryouwho.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions.
The payments are processed by a third party authorized payment processor. We do not store or have access to your credit card information at any time.

 


Will my order arrive all in one parcel? 

As we will be sourcing different international suppliers to get the right product for you, there maybe more than one parcel and they may arrive on different days.


How can I stay in the loop about special offers and deals? 

Please join  our mailing list on our home page or like us on Facebook: www.facebook.com/mryouwho

You can also follow us on Instagram: #mr.youwho